FAQS

ORDER INFO

WHAT DOES PRE-ORDER MEAN?

IF YOU HAVE ORDERED A PRE-ORDER ITEM, IT MEANS THAT IT IS CURRENTLY SOLD OUT AND BEING RESTOCKED. THERE IS AN ESTIMATED WAIT TIME LISTED ON EACH PRE-ORDER ITEM. ANY ITEMS ORDERED ALONGSIDE A PRE-ORDER ITEM WILL BE HELD BACK WITH YOUR ORDER, UNLESS THEY ARE PROCESSED SEPARATELY. IF YOU WOULD LIKE ACCURATE DATES FOR SHIPMENT ON PRE-ORDER ITEMS EMAIL US. GENERALLY YOUR ORDER WILL BE DISPATCHED IN 14-28 DAYS.

HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?

ONCE WE HAVE SHIPPED YOUR ORDER WE WILL SEND YOU OUT A SHIPPING CONFIRMATION EMAIL TO INFORM YOU OF THIS, U.S TRACKING DETAILS WILL BE PROVIDED IN THIS EMAIL.

EXCHANGES AND REFUNDS

NO REFUNDS WILL BE ISSUED. EXCHANGES ARE PREMITTED FOR FIT ISSUES & FAULTY ITEMS.

WHAT DO I DO IF MY ITEM IS FAULTY?

IF YOU HAVE RECEIVED A FAULTY ITEM EMAIL US RIGHT AWAY. PLEASE DETAIL THE FAULT AS WELL AS ATTACH A PHOTO OF THE FAULT AND WE WILL PROVIDE YOU WITH A REFUND OR REPLACEMENT.

HOW DO I EXCHANGE AN ITEM?

EMAIL US AT SHOPBASAL@GMAIL.COM TO NOTIFY US OF YOUR RETURN.

RETURNS MAY BE SENT TO:

BASAL

6080 WATER STREET

PLANO, TEXAS 75204

HOW DO I CARE FOR MY GARMET?

WE RECOMMEND THAT OUR BODYSUITS ARE DRY CLEAN ONLY. MACHINE WASH, & TUMBLE DRY ARE OPTIONAL, HOWEVER ANY WASHING ERRORS WILL NOT PERMIT A REFUND OR EXCHANGE.

CONTACT INFORMATION

FOR CUSTOMER SERVICE OR WHOLESALE INQUIRIES PLEASE CONTACT US VIA EMAIL AT SHOPBASAL@GMAIL.COM 

SIZING CHART

SIZE     S     M      L
US    2-4    6-8    10-12
AU     8    10     12
UK     8    10     10

 

PLEASE READ PRODUCT DESCRIPTION FOR ADDITIONAL DETAILS ON INDIVIDUAL STYLES AS THE SIZES MAY SHIFT.